Skalr

No-Refund Policy

Last updated 19 September 2026

The short version

Every claim is final and 100% non-refundable. There are three exceptions, listed below.

Your payment secures a permanent placement on the leaderboard. Ranks are dynamic and subject to change as other users make higher claims.

The username fails verification. If our automated or manual check finds that the username isn’t a genuine-looking username (for example a placeholder, or an offensive or spam-style handle), we cancel the claim and refund the full amount automatically.
Payment errors. You were charged twice, or charged but no claim was recorded.
We can’t place your claim. Another claim was confirmed at your exact price first, or a fault on our side stops the claim from being placed.

Being overtaken or your rank dropping.
Changing your mind after paying.
Entering the wrong username, if it passed verification. Please check it before you pay.
Not gaining followers, likes or reach.
Accounts banned for breaking the Terms of Service.

Refunds go back to the original payment method. They usually arrive 5 to 7 working days after we start them. We email you when a refund is issued.

You can’t cancel a claim after you have paid. We cancel a claim ourselves only in the cases listed above, and then refund it in full.

Email support@skalr.in with your transaction ID (it starts with pay_) and we’ll look into it.

One username. One number. The highest claim holds #1.